Communication and Conflict Resolution Skills in the Workplace

Have tensions in the workplace been difficult to navigate? The Dispute Resolution Center of Yakima and Kittitas Counties (DRC) is offering a 1.5-day training that will focus on communication and conflict resolution skills to address workplace problems and disputes. The skills learned in this training will be useful in all settings where people interact with one another, such as between coworkers, with customers, between supervisors and employees, and in personal relationships, as well. This training primarily utilizes interactive presentation and discussion as well as experiential practice as a means of teaching these skills. Participants will leave with concrete methods of addressing the conflict in their workplaces and in their lives:  Training Components  · Active Listening Skills and Techniques   · Conflict Theories and Styles   · Models for Addressing Workplace Conflict  · Acknowledgement: Restating/Reflecting/Reframing ?   · Emotions & Motivations   · Issues & Interests   · Power Dynamics   · Speaking Your Piece   · Communication Styles

Communication and Conflict Resolution...

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Date and Time

Monday Aug 21, 2023 Tuesday Aug 22, 2023

August 21 (8:00am-4:30pm) and 22 (8:00am-noon)

Location

The DRC 132 N 1st Ave Yakima WA 

Fees/Admission

Cost: 1-2 people $200 per person; 3 or more in a group $175 per person

Website

http://drcyakima.org

Contact Information

To register or for more information: Phone: 509-453-8949  Interest Form: https://forms.office.com/r/mBgEGKt8qB Email assistantdirector@drcyakima.org
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